Account and data deletion
How to delete a My Challenge account, or the whole family, and what happens to the data. You do not need to install the app.
What do you want to delete?
The whole family
- A parent opens My account (in the app, person menu › My account).
- Opens Family and accounts and, at the end of the page, taps Delete family…
- Types the family code and their own password, to confirm.
Permanently erases every account in the family, the kids, the points, the chores, the rewards, the collections and the support cases. It cannot be undone.
My account
- Open My account (in the app, person menu › My account).
- At the end of the page, tap Delete my account…
- Type your password, to confirm.
For the co-parent, and for a parent when the family has another parent. The kids, the points and the lists stay with the family. The last parent deletes the whole family.
A kid's account
- A parent opens My account › Family and accounts.
- On the kid's account, taps Delete account.
- Types their own password, to confirm.
A kid does not delete their own account: ask a parent of the family. The kid's points, rewards, collections and trades go too.
I cannot log in
- Forgot the password? On the login page, tap I forgot my password: with a confirmed e-mail, the link arrives in minutes, and you delete it in the app.
- Another parent of the family can delete your account in Family and accounts.
- Do not remember the family code or the username? Support helps find the account and sends the new password link to its confirmed e-mail.
Contact support
Use the form without an account, with the account's e-mail.
What happens to the data
At once
- The account, with nickname, username, password, e-mail and avatar.
- Everything of the kid: chores, points, rewards, collections, trades and games.
- The known devices and the login attempts.
- The support cases opened by the account.
For a while, then gone
- Backups: up to 35 days. Used only to restore the service after a failure.
- Technical logs: up to 30 days. Logs with the network address: 7 days.
- Messages from the form without an account: 12 months after closing.
Nothing is kept after that, and no data is kept for any other purpose. See also the Privacy policy.